Shipping methods
Several shipping methods are available, each method has his own shipping period and his own rate.
Shipping rates
Shipping rates are automaticaly calculated. It is based on the number of parcels, the total weight and the delivery address. The system will only propose the methods available for your delivery country and suitable for the type of products that you order (voluminous items can not be shipped with standard shipping method).
How much for the shipping rate :
Add to your shopping cart the products you want to order. Then on the shopping cart page, the available shipping methods will be displayed with the corresponding shipping rates.
Shipping period
Average shipping period showed above are not contractual, please refer to the page Conditions of use, Freight section.
Places where we can deliver
We can deliver everywhere where the French post can deliver. In other words, we can deliver almost everywhere in the world.
Summary table
| Method | Shipping time | |||||||
| France | DOM-TOM | Europe | USA & Canada | Others | ||||
| Chrono 10 | day after, before 10AM | x | ||||||
| Chrono 13 | day after, before 1PM | x | ||||||
| Chrono relais | day after, after 1 PM | x | ||||||
| Chrono Express | x | 2 working days | 1-3 working days | 1-2 working days | 3-5 working days | |||
| Colissimo Domicile | 48 working hours | 5-7 working days | 3-6 working days | x | ||||
| Colissimo Relais / poste | 48 working hours | 3 working days | 3-6 working days | x | ||||
| Colissimo International | x | 3-6 working days | 4-9 working days | 3-9 working days | ||||
| Lettre suivi | 48 working hours | x | ||||||
| DSV | 2-5 working days | on estimate | 3-9 working days | on estimate | ||||
| Store Pickup | 34290 Montblanc, France | |||||||
| Indicative shipping time, non-contractual. Only Chronopost guarantee their shipping time | ||||||||
Parcel tracking
For every parcel that we ship, you will receive via email the traking information when it is available.
Delivery, reclamation, return and exchange
Please refer to the conditions of use.
Delivery and delay
Delay often happens during December and January. It is because of the world postal volume which is much higher at this period of this year. Also, delay can happen for particular reason (weather, strike, ...).
In case of delay, please first contact your local post office and give them your parcel number. They should be able to inform you about the status of your parcel..